British Airways
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16 января, 10:00

BA staff humiliated me by refusing to let me fly

As a Syrian national based in Germany I did everything to avoid potential problemsI had to fly from London to Lyon to present my master’s degree thesis at the University of Grenoble. I am a Syrian national based in Germany and, to avoid any problems, I checked that my documents were in order on BA’s website and arrived at Heathrow three hours early. However, the BA staff member at the boarding gate was unable to read German or French and refused to accept my documents. She humiliated me in front of other passengers, saying I would not be allowed to board. I eventually found a staff member who confirmed my documents were in order and booked me onto the next flight. Continue reading...

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10 января, 21:01

BA pulls advert showing couple winning on slot machines

Group of MPs had complained the British Airways ad was glamorising gamblingBritish Airways has withdrawn a TV ad featuring holidaymakers making easy money from slot machines after a group of MPs complained that the airline was glamorising gambling.The decision comes after MPs including the former work and pensions secretary Iain Duncan Smith and the Labour gambling campaigner Carolyn Harris wrote to the company urging it to pull the “ill-judged” advertisement. Continue reading...

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08 января, 22:24

BA flies in to gambling storm with casino winners ad

Complaints made to industry regulator as MPs accuse airline of glamorising gamblingBritish Airways has been accused of glamorising gambling after it ran a television commercial featuring a couple easily winning money on slot machines, triggering complaints to the advertising regulator and anger from MPs and campaigners.The advert, for British Airways Holidays, shows a couple returning to their room via what appears to be a hotel casino after a dip in the swimming pool. Continue reading...

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29 ноября 2018, 16:04

Man loses claim against BA for 'injuries caused by obese passenger'

Stephen Prosser claimed he was injured by being forced to sit next to man who was ‘the size of Jonah Lomu’A holidaymaker has lost his claim against British Airways after saying he was injured by being forced to sit next to an obese man who was “the size of Jonah Lomu”.Stephen Prosser, 51, had claimed he suffered personal injury and loss of earnings after being made to sit next to the large passenger during a 12-hour flight from Bangkok to Heathrow. Continue reading...

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29 ноября 2018, 15:11

'Squashed' passenger loses British Airways court fight

Stephen Prosser claimed he was injured by an obese passenger on a 13-hour flight from Thailand to the UK.

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16 ноября 2018, 17:32

Man sues British Airways for 'sitting him next to fat passenger'

Civil engineer says other BA passenger encroached on his space, causing back injuriesA holidaymaker who is suing British Airways for £10,000 has told a court he was injured after being forced to squeeze into a seat next to an obese man who was “the size of Jonah Lomu”.Stephen Prosser, 51, claims he suffered personal injury and loss of earnings after being made to sit next to the large passenger during a 12-hour flight from Bangkok to Heathrow. Continue reading...

12 ноября 2018, 14:42

BA owner seeks support from Spain in case of no-deal Brexit

IAG addressing need to comply with EU airline ownership rules, according to reportThe British Airways owner, IAG, has been seeking Spanish government support to continue its operations in the case of a disorderly Brexit.According to letters reported in the Spanish newspaper El País, Spain’s government and Brussels doubt whether IAG can remain compliant with EU airline ownership rules. Continue reading...

09 ноября 2018, 12:54

Bank of England stages day of war games to combat cyber-attacks

Spate of data breaches in financial sector prompts voluntary exercise to test resilienceThe Bank of England (BoE) is staging a day-long war gaming exercise on Friday designed to test the resilience of the financial system in the event of a major cyber-attack.Up to 40 firms are taking part in the voluntary exercise, alongside the BoE, the Treasury, City regulator the Financial Conduct Authority and UK Finance, the industry trade body. Continue reading...

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04 ноября 2018, 21:36

BA passengers forced to sleep on airport floor during 77-hour delay

British Airways accused of treating customers with contempt during enforced New York stopoverBritish Airways has been accused of providing “deplorable service” after more than 100 London-bound passengers were stranded in the US for nearly three days due to a technical fault on a plane.Passengers said their children were forced to sleep on the floor of New York’s JFK airport after their flight from Orlando in Florida to London was diverted. Continue reading...

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27 октября 2018, 05:37

UK air travellers waste £175m a year on allocated seating, report finds

Civil Aviation Authority says almost half of people who pay to sit with companions would be seated together anywayBritish airline passengers are wasting up to £175m each year on unnecessary allocated seating fees, new research has found.Almost half (45%) of people who pay to sit with their companions would be seated together anyway, according to an investigation by the Civil Aviation Authority (CAA). Continue reading...

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26 октября 2018, 13:30

Авиакомпания British Airways обнаружила еще 185 000 пользователей, пострадавших от утечки данных

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Утечка информации о пассажирах British Airways оказалась уже, чем предполагалось. Сообщается о 185 000 новых жертв.

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25 октября 2018, 19:49

British Airways: 185,000 more passengers may have had details stolen

Airline says customers affected by data breach will be contacted by Friday, as investigation continuesBritish Airways has revealed that another 185,000 customers may have had personal details stolen in a data breach.Customers who made reward bookings using a payment card between 21 April and 28 July this year may be at risk, British Airways owner International Airlines Group (IAG) said in a statement to the stock market. Continue reading...

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27 сентября 2018, 15:40

Pret allergy inquest: coroner questions BA cabin crew's training

Airline official is asked why doctor was not made aware of full range of kit onboardBritish Airways’ safety training for cabin crew has been called into question at the inquest into the death of a teenager with food allergies who collapsed on one of the airline’s flights.Natasha Ednan-Laperouse, 15, from Fulham, south-west London, was on flight BA342 from London to Nice on 17 July 2016 when she fell ill after eating a baguette she had bought from a branch of Pret A Manger at Heathrow airport’s Terminal 5. She died later that day in hospital. Continue reading...

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24 сентября 2018, 17:24

Father of girl who died of allergy on plane blames Pret a Manger

Natasha Ednan-Laperouse checked labelling but sesame was not listed, he tells inquestA father whose 15-year-old daughter with severe food allergies died after eating a baguette from Pret a Manger has told an inquest that the food chain is to blame for its failure to list allergens.Natasha Ednan-Laperouse was travelling with her father and a school friend from London to Nice when she collapsed during a British Airways flight on 17 July 2016.After treatment on the plane and at the airport failed to revive her, she was taken to a French hospital but, with no prospect of recovery, her life support was switched off later that day.An inquest into her death at west London coroner’s court on Monday heard that shortly before boarding the plane, after carefully checking the label herself and then getting her father to double-check, the teenager ate an artichoke, olive and tapenade baguette bought from a Pret a Manger shop in Terminal 5 at Heathrow airport.In his statement, read to the court by the family lawyer, Jeremy Hyam QC, Natasha’s father, Nadim Ednan-Laperouse, said that at one stage while receiving treatment his daughter had vomited the red filling of the sandwich. As she lay in hospital, he said he “instinctively knew that Natasha was dying due to something contained in the Pret baguette”.He said he called his own mother from the hospital and asked her to buy the same baguette from her local store in Fulham, which she did. She also found no allergens listed in the ingredients or any warnings displayed around the store. It was only when she consulted a folder encased in plastic at the store that she saw the product contained sesame seeds in the baguette dough, he said.Ednan-Laperouse said: “When my mother called and told me that the baguette contained sesame, I was taken aback … I was completely horrified. It was their fault … I was stunned that a big food company like Pret could mislabel a sandwich and this could cause my daughter to die.”Ednan-Laperouse’s statement and oral evidence given later told how Natasha began to itch three minutes after eating the sandwich. She took some liquid Piriton and did so again when the same symptom presented itself on the flight, the inquest heard.Her father said she went to the toilet. “She said: ‘Daddy, I’m not feeling well’ … she lifted up her top and showed me red welts … like lacerations,” said Ednan-Laperouse. Continue reading...

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23 сентября 2018, 10:00

Pret a Manger and BA face questions over girl’s allergy death on plane

Inquest into death of Natasha Ednan-Laperouse will focus on food packaging ‘loophole’ and cabin crew’s trainingA 15-year-old girl who was severely allergic to sesame died after eating a Pret a Manger sandwich that did not list the ingredient on its packaging, an inquest will hear this week.Natasha Ednan-Laperouse was travelling with her father and a school friend from London to Nice when she collapsed during the British Airways flight in July 2016. Continue reading...

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13 сентября 2018, 15:02

British Airways discharges £4.4bn in pension liabilities

Legal & General takes over responsibilities for 22,000 pensioners as airline tries to protect itself from higher costs in futureBritish Airways has offloaded £4.4bn in pension liabilities to an insurance company in a bid to cap its pension responsibilities.Legal & General will effectively take over the liabilities for 22,000 British Airways pensioners in the largest deal of its kind in the UK. Continue reading...

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12 сентября 2018, 22:05

Авиакомпания British Airways стала жертвой группы MageCart

Эксперты компании RisqIQ опубликовали отчет о недавней компрометации авиакомпании British Airways. По данным исследователей, инцидент был связан с хакерской группой MageCart.

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11 сентября 2018, 09:39

BA gave a refund – but Amex won’t return my £2,000 payments

The credit card firm is holding my cash after we were forced to cancel due to family illnessBack in August, my family was due to go to California on a trip of a lifetime. Two days before departure, my father-in-law was given a “few short weeks to live” and we had to cancel. Our flight and hire car were booked through British Airways and, on receipt of proof of my father-in-law’s terminal illness, it refunded our flight and car payment immediately. Unfortunately, the payment for the holiday was made in three lumps as we could not afford the total cost of £2,500, allowing us to save up. Two of these payments, almost £1,000 each, were made on two separate American Express cards. The money has been refunded to the cards but American Express has refused to return the money to us. Continue reading...

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07 сентября 2018, 20:25

Ben Jennings on British Airways and data security – cartoon

The credit card details of 380,000 British Airways customers could already be on sale on the dark web after the airline suffered a ‘malicious’ data breach British Airways data breach: what to do if you have been affectedHow did hackers manage to lift the details of BA customers? Continue reading...