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26 апреля, 18:09

Russian Post wants to deliver letters in U.S. directly with FedEx

Russia’s national mail service, Russian Post, is ready to open its own office in the U.S., but is "waiting for more stable relations between the two countries." Russian Post CEO Dmitry Strashnov revealed the news at a press conference on April 25, Kommersant reports (in Russian). "We are now in talks with global players such as FedEx, to establish a direct logistical route. Now parcels are delivered via a very exotic route," he said. The average time of delivery from the U.S. to Russia is 50 days, according to customers. Also, in the next few years Russian Post intends to create a full fleet to transport both domestic and international mail, he added. In August 2016, Russian Post acquired two Tu-204 airplanes to transport parcels between Moscow and Russia’s Far East, and also to connect with China. Read more: Horsewoman on duty: Meet Russia's most outstanding post officer>>>

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26 апреля, 17:45

Gregg Popovich Apparently Left A $5,000 Tip On A $800 Bill

San Antonio Spurs head coach Gregg Popovich apparently left a $5,000 tip on a $815.73 bill last week at a restaurant close to the stadium of the team’s first-round playoffs opponent. A receipt, which surfaced on Reddit on Tuesday, appeared to have been signed by a man with a very similar signature to the coach the night before his team’s Game 4 matchup against the Memphis Grizzlies. Goat Popovich left a $5,000 tip pic.twitter.com/9yFP6SDYNl— Rube (@Rubethedude) April 25, 2017 The tip was left at McEwen’s on Monroe, an establishment that is just a 10-minute walk from the FedEx Forum, where the Spurs were set to play the Grizzlies. The owner of McEwen’s, Bert Smithe, told mySA.com that “Coach Popovich has been in our restaurant in the past multiple times,” but would not discuss the particulars of his bill or when he last dined there. “We don’t discuss anything that goes on when VIPs are in the building,” Smithe said. That said, he did then add that people had been discussing Popovich’s tip “in town,” whatever that means.  The coach, widely considered to be the best in the NBA, has been known to leave generous tips when he dines at restaurants. But $5,000 is quite a bit more than, say, $1,000. When your friend is Gregg Popovich's waiter pic.twitter.com/bTKypRI3Uz— Nicholas Alexander (@bigpapa00711) April 11, 2016 Either way, the story fits perfectly in line with Popovich’s “good guy” image. Good on you, Gregg. -- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

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25 апреля, 15:58

Спустя 4 года «Почта России» опять поговорила с США о прямой доставке (2% трансграничных покупок)

Предыдущее повышение качества «трансграничной торговли» свелось к повышению проходимости у канала продаж из Китая в Россию.

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25 апреля, 15:58

Спустя 4 года «Почта России» опять поговорила с США о прямой доставке (2% трансграничных покупок)

Предыдущее повышение качества «трансграничной торговли» свелось к повышению проходимости у канала продаж из Китая в Россию.

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25 апреля, 15:58

Спустя 4 года «Почта России» опять поговорила с США о прямой доставке (2% трансграничных покупок)

Предыдущее повышение качества «трансграничной торговли» свелось к повышению проходимости у канала продаж из Китая в Россию.

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25 апреля, 13:19

«Почта России» обсуждает с Fedex возможность прямого почтового обмена с США

Генеральный директор ФГУП «Почта России» Дмитрий Страшнов сообщил, что организация готова к открытию собственного представительства в США, но «ждет более стабильных отношений между странами». «Мы уже ведем переговоры с глобальными игроками, например FedEx, чтобы наладить прямой логистический маршрут (почтового обмена между Россией и США. — "Ъ"). Сейчас посылки идут по очень экзотическому маршруту»,— заявил он на пресс-конференции.Также господин Страшнов рассказал, что «Почта России» планирует сформировать авиапарк в течение нескольких лет. «Надеемся, что в ближайшие несколько лет мы сможем сформировать полноценный авиационный парк, который будет летать не только на средние расстояния, внутри страны... но и также займется международными перевозками международной почты»,— сказал он, отметив, что «два самолета — это только начало». Речь идет о приобретении двух самолетов Ту-204 у «Ильюшин Финанс Ко.» за 3,39 млрд руб. в августе 2016 года.В ходе пресс-конференции господин Страшнов также отчитался о…

21 апреля, 09:38

FedEx (FDX) Down 6.3% Since Earnings Report: Can It Rebound?

FedEx (FDX) reported earnings 30 days ago. What's next for the stock? We take a look at earnings estimates for some clues.

19 апреля, 17:20

How Service Companies Can Earn Customer Trust and Keep It

Being perceived as unreliable or unfair is a sure way for a service company to lose the trust of its customers. I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Companies that serve customers who are in a state of stress are especially vulnerable to losing customers’ trust when they perform poorly. A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. The incident brings into stark relief three conditions under which any service company can cause customers to lose confidence in it (United met all three, but just one is enough) and highlights several lessons for all service companies on how to earn and maintain customers’ trust. Condition 1: The failure is egregious. Most service failures are not as shocking as dragging a 69-year-old doctor down the aisle of an airplane. But with smartphone video just a couple of clicks away for a witness, any service failure that looks bad on camera may be transmitted worldwide in a matter of minutes. As Northwestern University’s Philip Kotler reminds us, “If companies behave badly, the internet will call them out.” Loss of trust in these circumstances is swift and unforgiving. Condition 2: The incident fits a pattern of failure. If a company has failed its customers once, doing it twice effectively creates a narrative of poor service. And once there’s a narrative, customer confidence in the firm is probably in free fall, and motivation to criticize it online is greater. Services are performances; there are no tires for customers to kick prior to purchase to assess quality. A pattern of failure creates doubt about the brand that will be difficult to erase with even the most clever of advertising. Condition 3: The attempted recovery is weak, yielding a double failure. When a service company fails to deliver the promised service, it must get the apology right — and certainly should not blame the customer for its failings (as when United initially called its wronged customer “belligerent”). When customers see that a company won’t own up to its mistakes, they are likely to assume that the firm cares little about serving them well and does not deserve their loyalty. Gaining and Keeping Trust Here are some lessons that any service company should heed if it wants customers to see it as reliable and fair. To the extent possible, solve service problems before they reach the customer. More hospitals are using checklists to remind clinicians of essential patient-safety steps before doing medical procedures, a practice borrowed from the aviation industry. Each night, FedEx sends an empty plane from the West Coast to one or more airports where volume overloads or mechanical problems would otherwise delay FedEx deliveries to intended recipients. The customer is never aware of a problem, because steps were taken to prevent it in the first place. Honor customers’ “perceived contract,” not the company’s legal contract. To the customer, a purchased service is a promise of performance. For example, airline passengers should not be expected to read an entire “contract of carriage” (United’s is 46 pages long) to understand precisely under what conditions the company can take away their ticketed seat. Similarly, any company that makes customers sign legally binding “terms and conditions” should hesitate before enforcing provisions that belie common sense, even though they may meet the letter of the minutiae of the signed agreement. Contracts designed to protect a company when it delivers bad service destroy the trust on which customer relationships are built. Identify and commit to a few crucial “nondelegable” decisions that must be kicked up to a senior manager. One such decision should concern circumstances under which customers are forcibly expelled from the premises, whether an airplane cabin, a hotel lobby, or a sports venue. Such calls should always be made by someone in a high position of responsibility, so that they can carefully consider the company’s broader reputation before taking such severe action. Be generous with customers when you absolutely must break your service promise to them. Any compensation for a company’s mistake should be unequivocally fair. Generosity is a trust builder; stinginess is a trust breaker. As restaurateur Danny Meyer wrote in his book Setting the Table, “Generosity of spirit and a gracious approach to problem solving are, with few exceptions, the most effective way I know to earn lasting goodwill for your business.” Include an explanation with an apology for a service failure. Apologies may be perceived as empty if the company does not explain why the mistake was made in the first place. An honest explanation carries the weight of a forthright confession, making the subsequent “We’re truly sorry” more authentic. Use realistic slogans. Good marketing is not just about making promises; it’s also about keeping them. Slogans that raise customers’ expectations too high set up the company for failure. For example, the complexity of today’s airline operations, the emotional stressors in airline service for passengers and employees, and limited competition (four airlines control about 70% of the U.S. market), which discourages investments in improving service, make a slogan like “Fly the Friendly Skies” feel disingenuous. That’s why, after its recent failure, United was ridiculed with so many insulting mock slogans. Common sense and respectful service must prevail over contractual fine print and computer algorithms. A service company’s most precious asset is the customer’s trust that it can and will perform the promised service. Breaking the service promise means breaking the customer’s trust.

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14 апреля, 17:35

Up and down: Trends in the air-freight business

Print section UK Only Article:  standard article Fly Title:  Up and down Main image:  20170415_blp910.jpg WHEN people think of air travel they picture planes full of passengers. But air cargo is as vital—perhaps more—to the global economy. Only 1% of exports by volume go in aircraft but because they tend to be the most expensive goods, they account for 35% of global trade by value. Nearly everyone has used products delivered by aircraft, from vaccinations in poor countries to smartphones in rich ones. Cargo airlines such as FedEx Express and Emirates Skycargo have had a difficult few years. Global trade growth has stalled, and along with it demand for air freight. Inanimate air cargo mostly rides in the same planes as the live sort; when rising passenger demand encouraged airlines to buy more planes, the additional cargo capacity flooded the industry, causing air-freight prices to slide. Industry revenues have fallen from a peak of $67bn in 2011 to $50bn now, according to IATA, a trade group. Yet the mood at the World Air Cargo Symposium in March in Abu Dhabi was cautiously optimistic. For the first time since the global ...

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14 апреля, 17:35

Up and down: Trends in the air-freight business

Print section UK Only Article:  standard article Fly Title:  Up and down Main image:  20170415_blp910.jpg WHEN people think of air travel they picture planes full of passengers. But air cargo is as vital—perhaps more—to the global economy. Only 1% of exports by volume go in aircraft but because they tend to be the most expensive goods, they account for 35% of global trade by value. Nearly everyone has used products delivered by aircraft, from vaccinations in poor countries to smartphones in rich ones. Cargo airlines such as FedEx Express and Emirates Skycargo have had a difficult few years. Global trade growth has stalled, and along with it demand for air freight. Inanimate air cargo mostly rides in the same planes as the live sort; when rising passenger demand encouraged airlines to buy more planes, the additional cargo capacity flooded the industry, causing air-freight prices to slide. Industry revenues have fallen from a peak of $67bn in 2011 to $50bn now, according to IATA, a trade group. Yet the mood at the World Air Cargo Symposium in March in Abu Dhabi was cautiously optimistic. For the first time since the global ...

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13 апреля, 20:00

The Opdimizer

When the largest overnight delivery carriers (FedEx and UPS) began applying dimensional weight pricing in 2015, saving money on parcel shipping became much more difficult. Now an optimization solution has emerged that can tackle the complexity that has come into this market.

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11 апреля, 05:36

FedEx Freight calls for US self-driving truck rules

Chief seeks uniform standards for technology that is ‘coming faster than people think’

10 апреля, 12:36

Bull Of The Day: Radiant Logistics (RLGT)

Bull Of The Day: Radiant Logistics (RLGT)

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07 апреля, 15:57

До начала регулярной сессии поступили сообщения о рейтингах акций следующих компаний

Повышение рейтингов: Аналитики Telsey Advisory Group повысили рейтинг акций Wal-Mart (WMT) до уровня Outperform с Market Perform; целевая стоимость повышена до $82 Снижение рейтингов: Прочее: Аналитики FBR & Co. повысили целевую стоимость акций Walt Disney (DIS) до $116 с $113; рейтинг Market Perform Аналитики Loop Capital присвоили акциям FedEx (FDX) рейтинг Buy; целевая стоимость $234Источник: FxTeam

05 апреля, 23:36

Sen. Rob Portman Wants Trump To Press China On Fentanyl Manufacturing

function onPlayerReadyVidible(e){'undefined'!=typeof HPTrack&&HPTrack.Vid.Vidible_track(e)}!function(e,i){if(e.vdb_Player){if('object'==typeof commercial_video){var a='',o='m.fwsitesection='+commercial_video.site_and_category;if(a+=o,commercial_video['package']){var c='&m.fwkeyvalues=sponsorship%3D'+commercial_video['package'];a+=c}e.setAttribute('vdb_params',a)}i(e.vdb_Player)}else{var t=arguments.callee;setTimeout(function(){t(e,i)},0)}}(document.getElementById('vidible_1'),onPlayerReadyVidible); WASHINGTON ― Sen. Rob Portman (R-Ohio) sees President Donald Trump’s Thursday meeting with Chinese President Xi Jinping as an opportunity to address a key driver of the opioid epidemic. Portman encouraged the president to confront the Chinese leader about his country’s manufacturing of synthetic opioids like fentanyl.  Portman, in a letter to Trump, argued that the roots of the deadly crisis don’t just come from Mexican heroin traffickers and Big Pharma’s painkillers, but also from Chinese manufacturers shipping deadly synthetic opioids that have infiltrated the black market.  “U.S. law enforcement agencies report that the majority of fentanyl found in the illegal drug market is produced in China,” Portman wrote. “Law enforcement has detected efforts by drug traffickers to smuggle fentanyl across both the Northern border from Canada and the Southwest border from Mexico. However, increasingly fentanyl comes into the United States directly from China by express and traditional mail. Chemical testing of fentanyl seized by law enforcement from the United States Postal Service, as well as from private or express consignment shipping companies (UPS, DHL, FedEx) suggest that the fentanyl coming by direct shipments is deadly, with a purity of higher than 90 percent.” Law enforcement and public health officials have struggled to curb the opioid epidemic for years. The influx of fentanyl represents a significant escalation in the crisis. It is more potent than prescription painkillers and heroin, and has led to fatal overdose deaths across the U.S. Portman’s letter noted the latest grim statistics tallied by the Centers for Disease Control and Prevention. Deaths involving fentanyl and synthetic opioids rose to 9,580 in 2015, an increase of 73 percent over the previous year, Portman wrote. “Fentanyl is 30 to 50 times stronger than heroin and often emerges in the illegal drug market laced with powder heroin or pressed into tablets designed to mimic the appearance of a prescription opioid,” he added.  Portman noted that Trump addressed the issue during the presidential campaign and supported his bill aimed at stopping the flow of opioids. The senator even quoted the president to make his point, noting that Trump promised to “close the shipping loopholes that China and others are exploiting” and vowed to “crack down on this abuse, and give law enforcement the tools they need to accomplish this mission.” Last week, Trump announced a new commission to examine the opioid epidemic and identify ways the federal government could address it. In a roundtable discussion on the issue, Chinese synthetic opioids came up briefly, but Trump did not mention China or his upcoming meeting with Xi.  Trump was asked more broadly about the opioid epidemic, and whether “he would take this issue on the road,” according to the media pool report of the roundtable. “Yes we will,” he said. “Big issue. Very, very big issue.”  -- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

04 апреля, 16:03

Walgreens, Prime Form Central Specialty & Mail Service Company

Walgreens Boots Alliance (WBA), in a partnership with pharmacy benefit manager (PBM) Prime Therapeutics LLC, recently formed a combined central specialty pharmacy and mail services company AllianceRx .

04 апреля, 05:42

Элон Маск объявил, что будет строить экогорода TeslaCities

Элон Маск просто фонтанирует идеями, не в силах остановиться. Компания Tesla уже работает надо проектами электрического роботакси и солнечных крыш, строит Gigafactory, запускает ракеты многоразового использования, разрабатывает электротягачи и микроавтобусы, а также проектирует сверхскоростной наземный транспорт будущего — Hyperloop.

03 апреля, 16:41

United Parcel Grapples With Varied Issues: Time to Dump?

Investors would do well by dumping this Zacks Rank #4 (Sell) stock from their portfolios currently.

03 апреля, 16:08

What's in Store for Walgreens Boots (WBA) in Q2 Earnings?

Walgreens Boots Alliance, Inc (WBA) is slated to release second-quarter 2017 results, before the market opens on Apr 5.