Marks & Spencer
Выбор редакции
22 марта, 19:04

Marks & Spencer recruits industry veteran to turn around food halls

Current food boss, Andy Adcock, ousted to make way for Stuart Machin after performance deterioratesMarks & Spencer has ousted the boss of its upmarket food halls and drafted in the supermarket industry veteran Stuart Machin with a brief to cut prices and improve the food ranges.Machin, whose career has included stints at Asda, Sainsbury’s and Tesco, worked with the M&S chairman, Archie Norman, in Australia on the turnaround of Coles Supermarkets. Last year Norman warned that M&S had been “drifting” for more than 15 years and pledged to lead a radical shake-up of the business alongside the chief executive, Steve Rowe. Continue reading...

Выбор редакции
19 марта, 10:00

Marks & Spencer makes the mother of all errors

It failed to deliver the flowers for Mother’s Day and offered no explanationMy wife ordered a Mother’s Day bouquet from Marks & Spencer for her mother in Lancashire and selected delivery on Saturday 10 March, the day before. Two days later it had still not arrived. M&S has not replied to emails or explained what happened. I went to its Facebook page and it looks as though this happened all over the country and also in previous years. RS, Sherbourne, KentJudging by other posts on social media, you were not alone. It’s a shame that a major retailer, popular with the nation’s mothers, can’t get things right on such an important day. Some say they only found out late afternoon on Sunday that their order had not arrived, and did not consider the offer of a refund and a £10 gift card sufficient recompense for the disappointment. Continue reading...

18 марта, 09:00

Sparking reds: a fizz with a difference

Give a fizzy red a whirl – here are three corkersJean-Paul Thévenet On Pète la Soif France 2016, £19, Roberson Wine Before the wine growers of Champagne worked out how to get bubbles into their wine around 400 years ago, their stock in trade was red wines. These unfizzy reds are still made in the region – pale, high-acid pinot noirs that come across like a brisker, more piercing version of burgundy – but the champenois never got into making sparkling reds. This curious historical anomaly helps explain why the style isn’t more popular elsewhere: after all, Champagne is the place that set the clear, crystalline template that all others have tended to follow. But, once you’ve got over the initial feeling that fizzy red wine is some strange gastronomic experiment, they can be wonderful – the spritzy fizz On Pète la Soif, for example, only adding to the thirst-quenching nature of its vivid red fruit.Villa Cialdini Lambrusco Grasparossa di Castelvetro Secco Italy 2016, £11.99, Alexander Hadleigh; Slurp One country where sparkling reds are very much a part of wine culture is Italy, not least in the central Emilia-Romagna region, home of perhaps the world’s most famous red fizz, Lambrusco. It’s a name that may cause involuntary shudders of shameful recognition for those of you who, like me, started off their wine-drinking lives with the sweetly industrial concoctions. At best, however, Lambrusco is among the very best things you can have with antipasti. Marks & Spencer Lambrusco 2016 (£9) is all bountiful fresh dark berries; Monte delle Vigne Lambrusco Classico NV (from £11.50, Lea & Sandeman) is even more vivacious with its fruit and adds a little more tannic grip to the mix; while the Villa Cialdini is superbly tangy and succulent. Continue reading...

Выбор редакции
17 марта, 10:00

Ilford M&S to help build pop-up hostel for local rough sleepers

Marks & Spencer shop had been criticised for using high-pitched alarm to drive homeless awayA Marks & Spencer store that was criticised for driving homeless people away with a high-pitched alarm has helped to launch a new initiative to tackle rough sleeping. Last July the Guardian revealed that the Ilford, Essex, branch of M&S was using an alarm at intervals throughout the night to deter a group of people who had been regularly bedding down behind the store. Continue reading...

05 марта, 15:18

Как данные утекают из онлайн-ритейла

Во всем мире стремительно развиваются электронная коммерция и новые формы платежей. Удобные и динамичные, торговые интернет-площадки несут большие риски, обрабатывая персональные и платежные данные своих клиентов.

23 февраля, 15:20

How to Make Sustainability Every Employee’s Responsibility

TOSHINORI TARUI/Getty Images Do you believe that sustainability is important for your company, but that it’s “someone else’s problem?” You aren’t alone; while most organizations talk the talk of sustainability — doing things like integrating environmental and societal concerns into their business models — very few walk the walk. Unsurprisingly, carbon emissions by the world’s largest companies are increasing and only one third of the 600 largest companies in the U.S. have any systematic sustainability oversight at the board level. I have interviewed over 100 CEOs, C-suite executives, middle managers, and shop floor workers in more than 25 companies across the world to understand why most companies fail to embed sustainability in their business models and, also, what drives success among the handful that do. I’ve found that the answer is ownership: companies that are winning the sustainability battle have created the conditions for their stakeholders to own sustainability. In these companies, sustainability is not someone else’s problem. Based on this research, I have developed a three-phase model that shows how companies can move beyond rhetoric and take ownership of sustainability. Psychological ownership refers to feelings of possessiveness and connection that we develop toward an appealing object such as a person, company, or even an idea. And research has shown that feelings of organizational ownership lead to greater job satisfaction, engagement, productivity, and profits. This makes ownership a powerful concept for those seeking to galvanize a company around sustainability. Confronted daily with evidence of climate change and other issues that harm our wellbeing, most of us yearn to do something but don’t know what or how. Companies can fill this need and gain competitive advantage by transforming their stakeholders from bystanders to owners and make sustainability, including as it pertains to social good, part of their purpose. My framework for creating such sustainability ownership has three phases: incubate, launch, and entrench. Incubation is the process of, first, defining the contours of your sustainability domain by reflecting on the purpose of your business and its specific role in the world. The second step involves concretizing your goals by generating a research-based list of material issues across your entire value chain. Such a list identifies areas of overlap in companies’ and stakeholders’ sustainability priorities. For example, at financial services company ING, an issue deemed “material” to their view of sustainability related to financing a variety of “sustainable transitions” in industries such clean technology, real estate and others. This served as a basis for conceiving a new goal of sustainable transitions financed worth €35 billion; by 2016, the company was had already hit €34.3 billion, prompting them to revisit the goal. Many companies make significant progress like this in the incubation phase, demonstrating their willingness to take ownership of sustainability and even identifying opportunities to take action. However, very few have the  ability to fully drive sustainability throughout their business just through this step. Launching your sustainability plan entails enthusiastically introducing it to stakeholders and setting the idea of ownership in motion. To entice employees and relevant stakeholders to own sustainability, sell it as an opportunity to contribute to the future wellbeing of both the company and society  Sometimes you have to appeal to the head (monetary incentives, cost savings, career advancement), other times to the heart (look at the difference we make), and very often, both. For example, the Sustainability Chief at the  financial services company Old Mutual organized a workshop for 40+ future leaders and by showing them that, through their loans and other services, they were having a real impact on their customers. By the end, one of the managers told her, “We’re actually having the conversation. We’re seeing how, through what we do in our day jobs, we can change lives.” This insight led that team to feel that they came into work to do more than crunch numbers. It was an effective way to make them realize that their business was about something bigger than making money, which is the type of insight that allows companies to begin the conversation around ownership of sustainability. While appeals to the heart convince some people to take ownership of sustainability, economic reasoning may work better on board members and hard-nosed line managers. IBM makes the business case for sustainability by walking their line managers through step-by-step calculations of return on investment. For example, sustainability experts at the company convinced line managers to transition from low utilization older servers to modern, intelligent servers by showcasing the savings in energy costs and reduced greenhouse gas emissions as well as the ability to use freed up space and cooling capacity to support new business. Having the proper training and systems in place is also critical to enabling everyone make sustainability part of their job. As Keith Weed, CMO at Unilever, told me, “Don’t create a little department in the corner. Mainstream into all countries, all brands, all divisions. The sooner you have an exception everyone thinks they’re the exception.” At Unilever, the R&D and marketing departments work in tandem to create and promote products that serve both business and society. Unilever’s waterless soap saves lives by preventing the transmission of dangerous bacteria and saves water, a vital and limited resource in emerging markets. When all employees and stakeholders use the sustainability lens to make decisions, a new business model takes root. Entrenching these feelings of ownership makes sustainability routine — something people just do. Having measurements of success and providing ongoing feedback on sustainability targets will demystify stakeholders’ contributions and gradually move them to own sustainability as indivisible from their jobs. Managers can use sustainability goals to evaluate their direct reports and compare employees, departments, divisions and business units. I have visited factories that have large scorecards displaying their progress on greenhouse gases, water, waste, etc., relative to other factories, which leads to conversations and becomes the basis of motivation, pride, and a stronger sense of sustainability ownership. BASF uses a homegrown system called Sustainable Solution Steering to evaluate its products vis-à-vis sustainability needs and trends, and devise action plans for marketing or product changes through R&D. Using this system, BASF realized that polyfluorinated substances presented a challenge to the environment and developed recyclable and biodegradable paper-coating substances instead. You can also consider the indirect effects of sustainability — using indicators like employee retention and customer loyalty rates — to make a continued business case for sustainability. Using statistical analyses such as regression, I’ve found that all else equal, company sustainability initiatives positively influence customers’ buying behavior, employee retention and even investor reactions. There are many ways to enliven a sustainability ownership experience. For example, Marks & Spencer’s company-wide “Make Your Mark” initiative pairs employees with jobless young people who they help develop skills and confidence. Initially a small initiative, it has grown into an integral part of Marks & Spencer’s culture, with a long list of employees waiting to become “buddies” to young people. M&S also empowers local stores to come up with campaigns tied to their communities’ needs so that shop-floor employees take ownership of sustainability. Companies are also wise to expand the ownership experience by participating in industry-wide or multi-sectoral efforts to drive systemic change. As one executive told me, “unless you shift the whole industry, you’re only going to solve pockets of the problem.” Several industries have launched partnerships between fierce commercial rivals. In 2009, executives from over 400 companies including Nestle, Coca-Cola, and Pepsi came together to form the Consumer Goods Forum. Among other agreements, these companies pledged to work together to achieve zero deforestation by 2020 through the responsible sourcing of key commodities like soy, palm oil, beef, and paper and pulp. Most of us work to preserve the value of things we own. Establishing ownership of sustainability issues prevents the feeling that it’s “someone else’s problem” to manage. Small actions on everybody’s part will lead to big differences: a futureproof company with engaged, productive employees, and a healthier planet.

21 февраля, 17:00

Капитализм приходит в тупик?

«В Советском Союзе капитализм восторжествовал над коммунизмом. В этой стране капитализм восторжествовал над демократией», - Фран Лебовиц. С какой бы стороны вы не изучали его, капитализм – относительно неограниченный свободный рынок, установленный в США и поддерживаемый обеими партиями – оказался ужасным провалом. Давайте внимательно рассмотрим некоторые худшие его недостатки. Но, во-первых, надо признать, что в […]

14 февраля, 19:01

Shape up, UK warns foreign aid charities amid Oxfam sex scandal

Britain warned yesterday it would cut off ties with foreign aid charities that cover up sex scandals after revelations involving Oxfam, which has seen a spate in cancellations of donations.

14 февраля, 14:22

Melania Trump’s Skin Care Line and the Best (and Worst) Celebrity Beauty Product Lines

First Lady Melania Trump and the Kardashians are linked to cosmetic lines. Some celebrity beauty lines are top-notch while others are not so surprisingly, awful.

09 февраля, 18:06

DPD splashed out on black-tie dinner on day after courier driver's funeral

Widow of diabetes sufferer speaks out after event hosted by Rob BrydonThe parcel company DPD threw an all-expenses paid dinner for hundreds of its managers with entertainment by the comedian Rob Brydon just 24 hours after the funeral of Don Lane, the courier who died after he was charged £150 because he missed a shift for a medical appointment.Details of the black-tie event in Birmingham last Thursday emerged after days of growing concern at the treatment of Lane, 53, who collapsed twice into diabetic comas while at the wheel of his DPD van in the months before he died. He missed several appointments with kidney specialists partly because he was afraid of being charged £150 per day by DPD if he could not find cover, his widow Ruth said. Continue reading...

Выбор редакции
09 февраля, 01:53

Job cuts loom at scandal-hit chicken supplier 2 Sisters

Poultry group which sold out-of-date meat to supermarkets may close three factoriesNine hundred jobs are under threat at three poultry plants belonging to 2 Sisters Food Group, the UK’s largest supplier of supermarket chicken, which has been dogged by a controversy over food standards.The potential closure of two of the firm’s West Midlands factories in Smethwick and Wolverhampton, plus a third in Cambuslang in South Lanarkshire, follow a nightmare year for the company, which has included the closing of a further site in Smethwick as well as a Guardian and ITV undercover investigation that prompted production to be suspended for five weeks last autumn at the group’s West Bromwich plant. Continue reading...

08 февраля, 21:05

DPD boss admits taking picture on phone while motorway driving

Dwain McDonald boasts of taking photo of DPD van while on M62 between Manchester and LeedsThe chief executive of courier giant DPD has admitted breaking the law by taking photographs on his mobile phone while driving on a motorway. Dwain McDonald, who oversees a network of 5,000 professional drivers who deliver for John Lewis, Marks & Spencer and Amazon, boasted about how he used his phone to take a picture of a DPD van while driving on the M62 between Manchester and Leeds.McDonald admitted to the crime while giving a slide presentation, which was captured on video and posted to YouTube in 2016. Thirty-two people were killed in the UK in 2016 as a result of drivers using mobile phones and it caused 105 further serious accidents, according to the latest official crash statistics. Continue reading...

Выбор редакции
05 февраля, 21:52

Pressure grows on DPD and Theresa May after courier dies of diabetes

MPs and customers speak out after courier firm fined Don Lane for not finding cover while at doctor’s appointmentDowning Street’s adviser on modern work has described the death of a diabetic DPD delivery driver as “shocking”, as Marks & Spencer said it would be seeking answers from the parcel company over the driver’s treatment.Matthew Taylor said the government must urgently address poor quality work in Britain after the Guardian revealed how Don Lane, a 53-year-old father of one, collapsed and died from diabetes after being fined £150 by the courier company for attending a hospital appointment to treat his disease. Continue reading...

05 февраля, 10:00

DPD courier who was fined for day off to see doctor dies from diabetes

Don Lane’s widow says he was afraid of getting fined if he did not ensure his round was coveredA courier for the parcel giant DPD who was fined for attending a medical appointment to treat his diabetes collapsed and died of the disease, it has emerged. Don Lane, 53, from Christchurch in Dorset, missed appointments with specialists because he felt under pressure to cover his round and faced DPD’s £150 daily penalties if he did not find cover, his widow has told the Guardian.DPD delivers parcels for Marks & Spencer, Amazon and John Lewis but only pays couriers per parcel delivered. It treats them as self-employed franchisees and they receive no sick or holiday pay. The company’s system of charging drivers if they cannot cover their round has been described as appalling by the chairman of the House of Commons’ work and pensions committee, Frank Field. Continue reading...

Выбор редакции
31 января, 14:45

M&S store closures put nearly 500 jobs at risk

High street chain shuts 14 stores in drive to cut costs and boost online sales Marks & Spencer has confirmed plans to close up to 14 stores, putting nearly 500 jobs at risk in what it said were “vital” changes for the future of the high street retailer.Six stores: Birkenhead near Liverpool, Bournemouth, Durham, Fforestfach in Swansea, Putney in south London and Redditch in Worcestershire, will close by the end of April. M&S said all staff would be moving to nearby stores. Continue reading...

31 января, 11:20

Capita shares plunge 30% after shock profit warning and cash call - business live

All the day’s economic and financial news, as UK outsourcing group suspends its dividendNewsflash: Capita profits warningNew CEO says company is ‘too complex’Plans to raise £700mCapita’s major government contractsComes just two weeks after Carillion crisis 9.21am GMT Capita is also heavily involved in Britain’s pensions industry. It’s been running the UK’s Teacher’s pension scheme since 1996, and last October, it took over the administration of the Royal Mail’s pension fund.It even has a contract with the UK’s pension regulator, to help roll out automatic enrolment (AE) to small and micro employers.We are currently undertaking a triennial review of the pension scheme. Our current expectation is that the actuarial deficit after this review will be significantly below the last disclosed IAS19 deficit of £381m at 30 June 2017.In addition to our annual contribution, we are committed to an additional contribution of £21m in 2018. 9.08am GMT Earlier this month, my colleague Nick Fletcher ran the rule over the outsourcing industry, following Carillion’s slump into liquidation. He wrote:About half of Capita’s annual turnover of £4.9bn comes from central and local government work, ranging from administering the teachers’ pension scheme to providing tech services to the NHS, electronic monitoring services and running the Gas Safe register for the Health and Safety Executive. It has 70,000 UK employees, and a net debt of £1.6bn compared with its market value of £2.8bn.The company’s shares have lost two-thirds of their value over the past two years after a series of profit warnings and boardroom changes. Related: Carillion's rivals put under the financial microscope Continue reading...

Выбор редакции
29 января, 09:00

M&S one of UK retailers yet to renew safety deal in Bangladesh factories

John Lewis, Debenhams, Next and Sainsbury’s have yet to join international rivals in dealMarks & Spencer, John Lewis, Debenhams, Next and Sainsbury’s are among a group of British retailers yet to join international rivals in renewing their commitment to a factory safety deal in Bangladesh. Continue reading...

Выбор редакции
25 января, 22:42

Ministers should listen to employers on apprenticeships | Nils Pratley

The UK government should heed calls for a rethink as the levy-based approach isn’t working What’s gone wrong with the government’s levy-backed approach to boosting apprenticeships? Nothing, according to Anne Milton, apprenticeships and skills minister. “The last year has been a period of significant change, it will take time for employers to adjust,” she said, putting a heroically optimistic spin on another set of alarming figures.Thursday’s data, covering the August-October 2017 quarter, showed a 27% drop in the number of apprenticeships on a year ago. That wasn’t as bad as the 59% plunge in the May-July period, but travelling in the wrong direction more slowly is not progress. Most independent observers think the government will miss its five-year target of reaching three million apprenticeship starts in England, from a starting point of May 2015. Continue reading...

Выбор редакции
21 января, 23:38

Британские интернет-магазины подозреваются «в сливе» персональных данных клиентов

Обвинения затрагивают такие компании как Debenhams, Mothercare, Marks & Spencer, Boots, House of Fraser, Amazon и Tesсо.

21 января, 08:59

Wines and whisky for Burns Night | David Williams

Haggis, neeps and tatties don’t taste the same without a wee dram to toast Scotland’s most famous poetLes Calèches de Lanessan, Haut-Médoc, Bordeaux, France 2011 (from £16.99, T Wright Wine; Rodney Fletcher Vintners; Wood Winters) What to drink on Burns Night, an evening that offers a welcome fizzle of festivity in the January murk, even for Sassanachs? Whisky, of course, and you can find a dram or two below. For drinking with the haggis, however, another drink, one with which the Scots have strong historical links, makes an equally satisfying match. The wines of Bordeaux have had favoured status north of the border since the Auld Alliance between Scotland and France began in 1295, with Scots merchants enjoying the pick of the best barrels over their English rivals. Clarets to consider for this year’s celebration on Thursday include the mellow, cedary savouriness of Les Calèches de Lanessan, or the youthfully exuberant crunchiness of Sainsbury’s Taste the Difference Claret 2015 (£7).Champagne Lanson Extra Age Brut, France NV (from £45, Marks & Spencer; Laithwaites) Most restaurants and hotels putting on Burns suppers will offer sparkling wine as a toasting alternative for those who don’t have the taste – or constitution – for whisky. If you’re celebrating at home, and money is not too much of an object, Veuve Clicquot Extra Old Extra Brut NV (from £67.50, Harrods, Champagne Direct) is an outstandingly graceful, filigree blend of older wines from a producer with a slightly tangential Scottish link: its oldest existing bottle (an 1893 vintage) was found locked in a cupboard in a castle on the Isle of Mull a decade ago. In a similar style, Lanson’s Extra Age Brut blends three fine vintages for invigorating creamy elegance, while Aldi Exquisite Crémant de Jura, France (£7.99) is a lipsmacking bargain fizz. Continue reading...