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04 декабря, 12:47

Лучшее на UTmagazine за неделю

Представляем вашему вниманию обзор лучшего материала на UTmagazine за прошедшую неделю. Все самое актуальное и самое полезное для трейдеров Американского и Российского рынка.Итак,1 Интервью с трейдером Робом Хоффманом (Rob Hoffman): Как улучшить торговлю http://utmagazine.ru/posts/19853-intervyu-s-treyderom-robom-hofmanom-rob-hoffman-kak-uluchshit-torgovlyu2 В статье «10000 часов: Успех в трейдинге не приходит за один день» рассказано о том, что стремление начинающего трейдера к быстрому обогащению приводит к катастрофе http://utmagazine.ru/posts/19856-10000-chasov-uspeh-v-treydinge-ne-prihodit-za-odin-den3 Название статьи «Выход из сделки при торговле фьючерсными контрактами» говорит само за себя http://utmagazine.ru/posts/19862-vyhod-iz-sdelki-pri-torgovle-fyuchersnymi-kontraktami4 Экскурс в историю под названием «Starbucks Говарда Шульца «Больше чем кофе»» http://utmagazine.ru/posts/19866-starbucks-govarda-shulca-bolshe-chem-kofe5 Статья «Томас Булковски (Thomas Bulkowski): Графические модели и предстоящее ценовое движение» будет интересна как новичкам, так и опытным трейдерам http://utmagazine.ru/posts/19870-tomas-bulkovski-thomas-bulkowski-graficheskie-modeli-i-predstoyaschee-cenovoe-dvizhenie6 Очередной выпуск проекта компании «United Traders Утиные истории: Такие разные выходные» http://utmagazine.ru/posts/19871-utinye-istorii-takie-raznye-vyhodnye7 В статье «Технический анализ в трейдинге и вероятности в покере» рассмотрены схожие черты покера и биржевой торговли http://utmagazine.ru/posts/19873-tehnicheskiy-analiz-v-treydinge-i-veroyatnosti-v-pokere источник: http://utmagazine.ru/posts/19878-luchshee-na-utmagazine-za-nedelyu Рекомендуем: -------------------------------------- Готовимся к курсу скальпинга: Aurora для скальпера Лучшая мультирыночная платформа Самое полное руководство по трейдингу Торговые сигналы Работа трейдером --------------------------------------

04 декабря, 02:30

DAVID FRENCH: Simple Questions About Christians in the Workplace. I speak frequently on college …

DAVID FRENCH: Simple Questions About Christians in the Workplace. I speak frequently on college campuses, and my more liberal audience members often dispute my assertion that Christians face increasing challenges in the academy and the corporate marketplace. I sometimes respond with the following questions: John and Jill are both applying to work at a company […]

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02 декабря, 23:16

Starbucks' CEO transition unlikely to disrupt growth

Starbucks chief executive Howard Schultz's decision to step down is unlikely to disrupt growth at the world's biggest coffee chain. Bobbi Rebell reports. Subscribe: http://smarturl.it/reuterssubscribe More updates and breaking news: http://smarturl.it/BreakingNews Reuters tells the world's stories like no one else. As the largest international multimedia news provider, Reuters provides coverage around the globe and across topics including business, financial, national, and international news. For over 160 years, Reuters has maintained its reputation for speed, accuracy, and impact while providing exclusives, incisive commentary and forward-looking analysis. http://reuters.com/ https://www.facebook.com/Reuters https://plus.google.com/u/0/s/reuters https://twitter.com/Reuters

02 декабря, 21:10

Woo, Wow, and Win: Stewart and O'Connell on Designing Customer Delight

In their new book, Thomas A. Stewart and Patricia O'Connell explain the art, strategy and vital necessity of building customer service into the fundamental structure of a company. Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight is an insightful, practical, and, yes, often delightful guide to creating services that turn customers into loyal, enthusiastic fans. Rule number one of business is that the customer is always right. But you argue that what is more important is identifying the right customer. Why and how do you do that? TAS: The history of that "rule" is interesting. It appeared on both sides of the Atlantic at about the time big department stores emerged, and it was a slogan that was used to remind help not to be rude. It's about manners. It's not about strategy. POC: It makes no sense for a company or business of any kind to twist itself in knots or distort itself to try to serve a customer or client that is asking for things that aren't part of its value proposition. That's where it becomes about strategy. TAS: There are many ways in which companies are tempted away from focusing on their right customer, their sweet spot. The pressure to grow, for example, can cause companies to lose focus. It's very hard to say "no" to potential customers. In some cases, it's illegal--and it should be. But when a customer or client isn't the right fit, you can steer them, often directly. I know of a bank that sat down with customers who weren't profitable, showed the data, and quite directly said that the bank couldn't continue to serve them unless the relationship became profitable. Some customers left. Others brought new, profitable business to the bank so as to continue the relationship. Why do you emphasize or at least use the language of design rather than culture? TAS: Culture is a living, breathing thing, but it's an end-product--a response to stimuli--and it's almost impossible to manage directly. If there were country songs about business, "I fought the culture and the culture won" would be permanently on the top of the charts. If you get the design right, the culture will start to shift in the direction you want. You don't get great customer experience solely by hiring nice people or exhorting them to be customer-centric. You get it by building service and experience into the structure and routines of the work. Whether it's ethics, manners, or quality, management should design an organization that makes doing the right thing easy. You urge companies to get feedback from customers, which is great, but aren't customers today burned out on the endless series of questionnaires urged on them from every place they do business? Are those responses truly insightful and helpful? TAS: We think most of those feedback forms are dumb. I fly Delta a lot, and after every flight I get the same questionnaire. If the flight was badly delayed, there's an opening sentence or two apologizing for the problem, but the questions are unchanged. I know what they're doing--collecting data for what's called a Net Promoter Score--but to pretend that it's a feedback survey is just ridiculous. Similarly, most hotel surveys are designed to check on employee behavior (did the receptionist smile? was your breakfast on time?), not customer experience. Surveys can be a way to check a company's vital signs,but the real insights come from empathy--from deep studies of customer wants and needs and from walking in the customer's shoes. Cars have cup holders and make-up mirrors behind the visor because anthropologists working for Japanese car-makers went and watched what Americans do in their cars--juggling coffee and a donut on their way to work, putting on lipstick and mascara at traffic lights. That's design thinking! POC: We created a Service Design Report Card. It allows companies to rate themselves on ten attributes of superior service, ranging from empathy to efficiency. There's an interactive version of it on our website. Companies looking for ways to improve their customer surveys might use that report card as the basis for developing feedback that will be more illuminating. How has social media affected the way companies respond to their customers? POC: Social media can be a great two-way communication tool - allowing not just a conversation between one customer and a company, but between the company and many customers. Yes, sometimes customers have to resort to embarrassing a company on social media to get attention, and customers shouldn't have to resort to that. I wonder if Delta would have decided to ban for life the person who was recorded doing a political rant - complete with obscenities - had that recording not gone viral? But social media is not a weapon. If a customer goes online and complains about something they really don't have a right to - again, that goes back to the idea of your "right customer'' - a company shouldn't feel bullied into trying to make that customer happy. Why does one of your sources refer to himself as "chief office of pain points?" Should every company have someone in that position? POC: The Chief Officer of Pain Points--his real title is Chief Operating Officer of Mobile Mini, whose mobile storage units you can see at construction sites across the country--was trying to figure out what their customers' pain points were, and not just deal with them but eliminate the source - get to the root of the problem. And Mobile Mini has done that to a large extent. For example, the company had centralized its customer service line, but that turned out to be a bad idea. The temporary storage market is very local - customers wanted to speak with the people who knew them, knew the area, and were familiar with their specific issues. Every company should have someone if not with that title with that role, and the goal should be eliminating the source of problems as much as possible. It's interesting. Just in the amount of shopping online I've been doing for the holidays, I'm noticing that I'm getting emails from the "Customer Care" department - not "Customer Service." Of course, a title change or a department name change doesn't matter if you haven't designed the service offering to back it up. How do you make changes to stay innovative without alienating or confusing your loyal customers? POC: You listen to customers, and you also listen to your frontline employees - the people who have the most contact with customers. Innovation is a process and should be constant, organic, and in line with what you do. It would confuse customers if a PR firm started offering accounting services - and would also make little strategic sense for the PR firm. Also, you look at your competition - who may not be obvious. Are Starbucks and Dunkin' Donuts really competitors? We would argue no, even though they both serve coffee. Dunkin' is about getting people going - fast. So who else wants to do that? A gas station, a convenience store. TAS: Innovation is different in services companies than in product companies. In the latter, it's likely to be concentrated in an R&D department. But service innovation can happen anywhere--in new offerings, which are like new products, but also in new "playbooks" for employees, new features and buttons on the website, and so on. Managing services innovation means looking for opportunities to improve at every touchpoint. How important to customers are reputational issues not directly related to services, like sustainability? POC: That can be part of a company's brand, which is also an aspect of strategy. Customers make choices based on a variety of reasons, and a company's values can certainly be among those reasons. But if the service component isn't there, a customer isn't likely to stick with you. They are coming to you to solve a problem, get a job done. If you can't solve their problem, they'll find someone who will. TAS: Add ethics to the reputational issues that service design can support. Take Wells Fargo: There's nothing wrong with a strategy of cross-selling. Every bank wants to do that. But to do it right you want to design offerings that allow customers to see the value when they buy more - and also to allow customers to see what they are getting -- not by hectoring and harassing employees to sell, sell, sell. And certainly not by condoning fraud! Do "your call is very important to us" phone trees cost more than they save? TAS: Phone trees are one of my pet peeves. "Listen closely as our menu options have changed"--seriously? You changed them again? There's no reason why phone trees cannot be elegantly designed so that you can get quickly and painlessly to a person, if that's what you need, and not wade through so much junk that, by the time you get to a person, you need to vent for five minutes. There was an article in the New York Times a few weeks ago that confirmed what I had long suspected: That tech support is sometimes deliberately designed to frustrate customers. I think of this as "SOL" customer service--you were stupid enough to buy from us, well, that's your problem. A lot of what you write about is applicable to other relationships, even dating or workplaces. Have you ever thought of adapting it for other audiences? TAS: Well, Nell, you're the "Movie Mom" and would probably advise that we make sure the original is a hit before planning the sequel, but, yes ... POC: Shhh, that's the next book! But yes, you are correct, the principles do apply in all kinds of relationships, and also can help customers do a better job at their end of the relationship - and really, what the goal of a business should be is building a relationship with clients and customers. That moves it beyond a transaction, or even a series of transactions. If there's not the connective tissue of what we call customer capital, you don't have a relationship. -- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

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02 декабря, 20:45

Can Starbucks' new CEO escape the shadow of Howard Schultz?

Starbucks new CEO Kevin Johnson will have big shoes to fill when he takes over in April. His experience in tech should help. He'll need to keep pushing the mobile efforts at Starbucks in order to prove to Wall Street that he's a worthy successor to Howard Schultz.

Выбор редакции
02 декабря, 20:44

Can Starbucks' new CEO escape the shadow of Howard Schultz?

Kevin Johnson, the soon to be CEO of Starbucks, has some Venti-sized shoes to fill when he takes over for Howard Schultz.

02 декабря, 20:24

I’LL HAVE A HALF DOUBLE DECAFFEINATED HALF-CAF WITH A TWIST OF LEMON: Howard Schultz Stepping Down a…

I’LL HAVE A HALF DOUBLE DECAFFEINATED HALF-CAF WITH A TWIST OF LEMON: Howard Schultz Stepping Down as Starbucks CEO to Focus on Higher-End Shops. Howard Schultz is stepping down as chief executive of Starbucks Corp. to lead an effort at the company to build high-end coffee shops that will charge as much as $12 a […]

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02 декабря, 19:12

СЕО Starbucks покинет свой пост

СЕО Starbucks Говард Шульц (Howard Schultz) покинет свой пост в следующем году. Сообщается, что его должность с 3 апреля займет текущий операционный директор Кевин ​Джонсон (Kevin Johnson). Между тем, сообщается, что создатель компании Шульц перейдет на должность председателя в совете директоров.

02 декабря, 19:01

CEO to step aside in April 2017

Starbucks Chief Executive Howard Schultz speaks at a shareholders’ meeting in Seattle, Washington, in this file photo. Schultz will step aside as CEO next year, turning a major page in the history of a company he built into an iconic global brand. Having led the company’s rise from a sleepy Seattle chain into the world’s biggest coffee business, Schultz will stay on as executive chairman and chairman of the board, the coffee giant has said in a surprise announcement. The change will take effect on April 3. Schultz will hand the reins to President and Chief Operating Officer Kevin Johnson, a close friend who was tapped as the company’s No. 2 in 2015.

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02 декабря, 18:01

How Starbucks CEO Howard Schultz Inspired Us To Dream Bigger

Howard Schultz’s vision was to build a company that treats people with dignity and respect, the treatment his father was never shown.

02 декабря, 17:48

Starbucks' Schultz to Step Down: Will the Stock Lose Strength?

With the news of Schultz's departure coming at a critical juncture, it remains to be seen whether investors would still be keen on Starbucks Corporation (SBUX) shares sans Schultz or will history repeat itself

Выбор редакции
02 декабря, 17:30

A 100-Day Action Plan For Starbucks' New CEO: Standing On The Shoulders Of Giants

Kevin Johnson must honor his predecessor, keep what’s working and build on that strong base to move forward.

Выбор редакции
02 декабря, 17:21

5 Reasons Starbucks Is Switching CEOs

Why is Starbucks' long-time boss, Howard Schultz, handing over the CEO's job to his No. 2, Kevin Johnson? Some clues emerge from a 39-minute conference call with investors.

Выбор редакции
02 декабря, 16:32

Основатель Starbucks Говард Шульц передаст пост главы компании выходцу из Microsoft

Основатель и руководитель сети кофеен Starbucks Говард Шульц (Howard Schultz) покинет свой пост с 3 апреля 2017 года. Его место займёт операционный директор сети, выходец из Microsoft Кевин Джонсон (Kevin Johnson), пишет Bloomberg.

02 декабря, 16:15

Friday's Morning Email: Trump's 'Thank-You Tour' Looks A Lot Like The Campaign

TOP STORIES TRUMP KICKS OFF ‘THANK-YOU’ TOUR LIKE IT’S THE FIRST STOP ON A CAMPAIGN TRIP In his first public events since winning the presidency, Donald Trump went back to his campaign ways. So yes, a proper media bashing ensued. [Marina Fang, HuffPost] TRUMP NAMES JAMES MATTIS DEFENSE SECRETARY Meet the 66-year-old retired general whose nicknames include “mad dog.” [Igor Bobic, HuffPost] CHICAGO PASSES 700 HOMICIDES IN 2016 There were 480 homicides in the city in 2015. [CNN] STARBUCKS CO-FOUNDER AND CEO STEPPING DOWN  Howard Schultz will hand over the reins next year. [Reuters] A FAMILY GRAPPLES WITH LIFE AFTER THEIR 3-YEAR-OLD ACCIDENTALLY SHOT AND KILLED THEIR 9-YEAR-OLD “I have no one to blame. I can’t blame my kid. I can’t blame God because it’s inappropriate. I have nobody to blame. I have no outlet as far as taking out my anger, so I use my family and my fiancé as a punching bag.” [WaPo] JOE MCKNIGHT KILLED AT 28 The former NFL running back was shot and killed during a road rage incident in Louisiana. [Maxwell Strachan, HuffPost] THERE HAVE BEEN 200 SHOOTINGS OF POLICE THIS YEAR And 56 officers have been killed. [Christopher Mathias, HuffPost] TURNS OUT IT WAS TOO SOON To put Trump and Clinton’s campaign managers on a panel and expect it to not devolve into shouting. [S.V. Date, HuffPost] WHAT’S BREWING IN HONOR OF WORLD AIDS DAY YESTERDAY Your favorites, Prince Harry and Rihanna, were tested for HIV together. And here’s how D.C.’s mayor is planning to tackle an HIV epidemic in the nation’s capital. [HuffPost] AS MUCH AS YOU PRETEND TO HATE IT You already love DJ Earworm’s 2016 mash-up. [Vulture] COUPLES TALK MONEY And everything that comes with or without it. [Bloomberg] CONGRATS TO MILA KUNIS AND ASHTON KUTCHER Who welcomed their second child. [USA Today] FORGET THE POOL Michael Phelps is headed to Silicon Valley. [AP] THIS BEAVER HAD NO TIME FOR ARTIFICIAL TREES The wayward woodland creature trashed a store after spotting the fake Christmas trees. We couldn’t even make this up. [HuffPost] ESPN LOST OVER A MILLION SUBSCRIBERS IN THE PAST TWO MONTHS Disney is not happy. [HuffPost]  BEFORE YOU GO ~ Jennifer Aniston is here to kill all of your “Friends” reunion hopes and dreams. ~ We cannot stop laughing over this Erin Foster joke about Leonardo DiCaprio’s penchant for Victoria’s Secret models. ~ Is it just us, or do the Lifetime versions of Britney Spears and Kevin Federline look nothing like the originals? ~ Meet the Body Bearers, “an elite unit that carries Marines to their final resting place.” ~ As The New York Times puts it: “you’re never too old to wear a tiara.” ~ Be careful downloading apps on your Android: Over 1.3 million Google accounts have been hacked through illegitimate apps. ~ Could CNN make a play for Megyn Kelly? ~ And Leah Remini revealed even more Scientology secrets in a Reddit AMA.   The Huffington Post’s Morning Email team aims to get you the top news, along with entertainment, lifestyle stories and other absurdity that you need to get through your workday — all with a dash of signature Morning Email snark. Like The Morning Email? Send it to a friend! Does somebody keep forwarding you this newsletter? Get your own copy. It’s free! Sign up here. Check out HuffPost Politics and HuffPost Breaking News newsletters for more of the good stuff. -- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

02 декабря, 15:46

Frontrunning: December 2

Jobs Report to Give Federal Reserve Final Data Points (WSJ) Futures fall ahead of jobs report (Reuters) Obama to Block Second Chinese Deal on Security Concerns (BBG) Trump Exults in Victory and Mocks Critics at Ohio Rally (BBG) China's Central Bank Is Facing a Major New Headache (BBG) Trump considering Goldman Sachs COO Cohn for energy secretary (Reuters) Trump considering Senator Heitkamp of North Dakota for Cabinet (Reuters) Italy Referendum to Set Renzi’s Fate (WSJ) OPEC Deal Hinged on 2 a.m. Phone Call and It Nearly Failed (BBG) Trump camp moves to block Michigan recount (BBG) Iran says U.S. extension of sanctions act violates nuclear deal (Reuters) Russia Says Foreign Spy Agencies Preparing Cyberattacks on Banks (BBG) Trump team looks at new non-nuclear sanctions on Iran (FT) Italian Banks Flirt With Disaster Again as Renzi Teeters (BBG) French presidential race centers on 'top cop' Valls after Hollande bow-out (Reuters) Air strikes kill 54 civilians in Iraq, Syria (Reuters) Fed Should Lead Global Rate Rise, Former BOC Governor Says (BBG) Gross Warns That Trump Rally Built on False Promise of Growth (BBG) As winter nears, Dakota Access faces frigid weather and costly delays (Reuters) Abu Dhabi Sovereign-Wealth Fund Gets Entangled in Sprawling Scandal (WSJ) Swiss Economy Unexpectedly Stalls on Weak Domestic Demand (BBG) A year after San Bernardino attack, investigators still seek answers (Reuters) Johnson & Johnson hit with over $1 billion verdict on hip implants (Reuters) Honda outselling Toyota in China, sets up photo finish for 2016 (Reuters)   Overnight Media Digest WSJ - President-elect Donald Trump has tapped retired Marine Corps Gen. James Mattis to become secretary of defense-a choice that requires Congress to pass a special law for the recently retired military officer to take up the Pentagon's top post. http://on.wsj.com/2fM5XBp - The worst bond rout in three years deepened Thursday, hammering debt issued in emerging markets and many U.S. states and cities, while sparing large companies the brunt of the impact. http://on.wsj.com/2gGafqD - Howard Schultz is stepping down as chief executive of Starbucks Corp to lead an effort at the company to build high-end coffee shops that will charge as much as $12 a cup, his next attempt to revolutionize the way Americans consume coffee. http://on.wsj.com/2h05yM1 - Vice President-elect Mike Pence said Thursday that the incoming Trump administration is planning a burst of activity that would take aim at the gridlock in Washington, pressing forward with its goals to overhaul the tax code, health care and immigration laws. http://on.wsj.com/2geJtoS - Chief Executive of United Technologies Corp Greg Hayes' pilgrimage to Trump Tower ended roughly two weeks of intensive talks between representatives of Vice President-elect Pence and United Technologies. Under the deal, the company will get $7 million over 10 years to keep jobs in Indiana. http://on.wsj.com/2fW1UkA - Investigators probing the missing billions at Malaysia's 1MDB state development fund believe two former officials of the Abu Dhabi sovereign-wealth fund IPIC played a central role in the alleged global fraud. http://on.wsj.com/2geJKYS   FT - President-elect Donald Trump said he chose James Mattis, a hard-charging retired general who led a Marine division to Baghdad during the 2003 invasion of Iraq, to serve as his secretary of defense. http://nyti.ms/2gtd6FI - Three months after one of its rockets exploded on a launchpad, SpaceX hopes to resume launching in a couple of weeks. Iridium Communications, which provides communications services through a constellation of over 60 satellites, said it was aiming to launch the first batch of its next-generation satellites on a SpaceX Falcon 9 rocket on Dec. 16. http://nyti.ms/2gtdZhw - Howard Schultz, the visionary leader of Starbucks , said on he would step down as chief executive next year. He will be succeeded by his close friend Kevin Johnson, the company's current president and a longtime Starbucks board member. Schultz has made Starbucks a vocal part of the national conversation on issues like gun violence, gay rights, race relations, veterans rights and student debt. http://nyti.ms/2gt1Ity - The governor of Mexico's central bank, Agustín Carstens, said he would leave his position next July, adding to the uncertainty that has rattled the country's economy since the election U.S. election. He will leave the Bank of Mexico to lead the Bank for International Settlements, a financial institution based in Basel, Switzerland. http://nyti.ms/2gt7afW   NYT - President-elect Donald Trump said he chose James Mattis, a hard-charging retired general who led a Marine division to Baghdad during the 2003 invasion of Iraq, to serve as his secretary of defense. nyti.ms/2gtd6FI - Three months after one of its rockets exploded on a launchpad, SpaceX hopes to resume launching in a couple of weeks. Iridium Communications, which provides communications services through a constellation of over 60 satellites, said it was aiming to launch the first batch of its next-generation satellites on a SpaceX Falcon 9 rocket on Dec. 16. nyti.ms/2gtdZhw - Howard Schultz, the visionary leader of Starbucks , said on he would step down as chief executive next year. He will be succeeded by his close friend Kevin Johnson, the company's current president and a longtime Starbucks board member. Schultz has made Starbucks a vocal part of the national conversation on issues like gun violence, gay rights, race relations, veterans rights and student debt. nyti.ms/2gt1Ity - The governor of Mexico's central bank, Agustín Carstens, said he would leave his position next July, adding to the uncertainty that has rattled the country's economy since the election U.S. election. He will leave the Bank of Mexico to lead the Bank for International Settlements, a financial institution based in Basel, Switzerland. nyti.ms/2gt7afW   Britain The Times * Former Labour prime minister Tony Blair announced plans on Thursday for an institute to develop centre-ground policy to combat "the new populism" across the globe. http://bit.ly/2gM5sXA * The number of jobs axed at Rolls-Royce in the past two years sailed through the 5,000 mark after the struggling engine-maker told 800 of its marine workers to find another berth. http://bit.ly/2gRZ0Ld The Guardian * Andrew Tyrie, who chairs the Treasury select committee, asks National Audit Office to inquire into any government assurances made to carmaker Nissan. http://bit.ly/2fXHeIR * Online fashion retailer ASOS has been accused of breaching "the spirit if not the letter" of employment law designed to prevent the exploitation of low-paid temporary workers. http://bit.ly/2gM5G0Z The Telegraph * The chief executive of Channel 4, David Abraham, has complained of "an unprecedented level of Government interference" after the appointment of an ethnic minority woman to its board was blocked in Whitehall. http://bit.ly/2grTjqc * Swiss bank UBS has merged most of its wealth management operations into a new business in Frankfurt, in a significant boost to the German city as it seeks to establish itself as a rival financial hub to London following Brexit. http://bit.ly/2gs2gju Sky News * KPMG's UK chief, Simon Collins, is to step down from the role next year to compete for the top global job at the big four accountancy firm. http://bit.ly/2gMbcOT * British regulator Ofcom has launched a review of landline-only telephone prices in a bid to protect elderly and vulnerable customers. http://bit.ly/2gdRtq8 The Independent * Brexit secretary David Davis is promising businesses that the government will not end European Union freedom of movement in a way that damages the UK's economy. http://ind.pn/2gLw4bb * Centrica owned British Gas has announced it will freeze gas and electricity prices for more than six million customers this winter. http://ind.pn/2gaR8Vc  

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02 декабря, 15:28

СЕО Starbucks покинет свой пост

СЕО Starbucks Говард Шульц (Howard Schultz) покинет свой пост в следующем году. Сообщается, что его должность с 3 апреля займет текущий операционный директор Кевин ​Джонсон (Kevin Johnson). Между тем, сообщается, что создатель компании Шульц перейдет на должность председателя в совете директоров.

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02 декабря, 15:00

Starbucks без Говарда Шульца: Каким окажется будущее кофейной империи

У самой известной сети кофеен новый CEO, и ему придется очень потрудиться, чтобы не потерять доверие инвесторов.

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02 декабря, 14:35

Глава Starbucks уходит в отставку // Говард Шульц займется премиальным кофе

Генеральный директор Starbucks Говард Шульц уходит в отставку: он займется созданием сети премиальных кофеен, в которых кофе будет обжариваться на месте, а чашка кофе будет стоить $12. Сейчас компания все чаще сталкивается с конкуренцией как со стороны премиальных кофеен, так и со стороны массовых брендов. Новым генеральным директором Starbucks станет Кевин Джонсон.

28 февраля 2014, 15:27

16 миллиардеров, которые начали с нуля

Миллиардеров, которые самостоятельно добились экстраординарного успеха и отлично знают, что такое быть очень бедным, достаточно много. Об этих людях часто говорят - "из грязи в князи". Однако их биографии напоминают нам, что любой человек может добиться невероятных высот, если он верит в себя, много работает и ему улыбается удача.    Ян Кум Бизнес: основатель и СЕО WhatsApp Состояние: $6,8 млрд Кум иммигрировал с родителями из Украины в США в возрасте 16 лет. Долгое время его семья жила на пособие и получала продуктовые талоны. Недавно Facebook объявила о покупке мобильного мессенджера WhatsApp за $19 млрд, в результате чего в Америке появилось несколько новых миллиардеров, в том числе один из основателей компании Ян Кум. Ян вместе с родителями иммигрировал из Украины в США 20 лет назад. Из-за тяжелого финансового положения его семья долгое время снимала субсидированную квартиру и получала продуктовые талоны. Сегодня состояние Кума оценивается в $6,8 млрд.    Кенни Трутт Бизнес: основатель Excel Communications Состояние: $1,7 млрд Отец Кенни был барменом, и для того чтобы заработать на учебу в университете, он работал страховым агентом. Большую часть своего состояния он заработал на компании Excel Communications, которую он основал в 1988 г. и сделал публичной в 1996 г. Два года спустя Трутт пошел на слияние с Teleglobe, заработав на этом $3,5 млрд. Сейчас он на пенсии и инвестирует значительные средства в скаковых лошадей.    Говард Шульц Бизнес: СЕО Starbuck Состояние: $2 млрд Шульц вырос в доме для малоимущих семей, а в университет поступил только благодаря полученной за спортивные достижения стипендии. После окончания он перешел на работу Xerox, а вскоре после ушел в кафе под названием Starbucks, сеть к тому моменту насчитывала всего 60 заведений. В 1987 г. он стал генеральным директором компании, и под его руководством сеть выросла до 16 тыс. точек по всему миру.    Кен Лангоне Бизнес: инвестор Состояние: $2,1 млрд Отец Кена был водопроводчиком, а мать работником столовой. Что помочь своим родителям оплатить школу, он вынужден был искать случайные заработки, а родителям пришлось заложить дом. В 1968 г. он работал с Россом Перо, для того чтобы вывести Electronic Data Systems (HP) на биржу, а всего через два года он стал партнером Бернарда Маркуса при старте Home Depot, которая стала публичной в 1981 г.    Опра Уинфри Бизнес: телеведущая Состояние: $2,9 млрд Опра родилась в бедной семье в штате Миссисипи. Во время учебы в университете штата Теннесси будущая известная телеведущая работала продавцом в продуктовом магазине, который находился рядом с отцовской парикмахерской. Позже она стала работать в местных СМИ, став первой чернокожей женщиной-репортером телевидения Нэшвилла.    Шахид Хан Бизнес: владелец Flex-N-Gate Состояние: $3,8 млрд Сейчас он один из самых богатых людей в мире, но когда Хан приехал в США из Пакистана, он работал посудомойкой, получая $1,20 в час. В настоящее время владеет одной из крупнейших частных компаний в США Flex-N-Gate, командой NFL Jacksonville Jaguars и футбольным клубом премьер-лиги Fulham.    Кирк Керкорян Бизнес: владелец гостиниц в Лас-Вегасе Состояние: $3,9 млрд Вырос в семье армянских иммигрантов. В восьмом классе бросил школу и стал профессиональным боксером. Во время Второй мировой войны Керкорян служил в Королевских ВВС Великобритании. В конце концов он занялся строительство крупнейших курортов и отелей в Лас-Вегасе.    Джон Пол Деджориа Бизнес: основатель Paul Mitchell и The Patron Spirits Company Состояние: $4 млрд В возрасте 10 лет вынужден был продавать рождественские открытки и газеты, чтобы помочь прокормить семью. Впоследствии был отправлен в приемную семьи и даже состоял в банде, до того момента как пошел в армию. Он взял кредит на $700, создал John Paul Mitchell Systems и продавал шампуни, стучась в первые попавшиеся двери. При этом ему приходилось ночевать в собственном автомобиле. Позже он начал проект Patron Tequila, а сейчас инвестирует в другие сектора.    До Ван Чанг Бизнес: основатель Forever 21 Состояние: $5 млрд После переезда в США из Кореи в 1981 г. ему приходилось работать на трех работах одновременно, чтобы свести концы с концами. Работал дворником, продавцом на бензоколонке и официантом в кафе. Первый магазин одежды вместе с супругой Джин Сук был открыт в 1984 г. В настоящее время Forever 21 является международной компанией, число магазинов достигает 480, а годовой объем продаж составляет около $3 млрд.    Ральф Лорен Бизнес: Основатель Ralph Lauren Состояние: $7,7 млрд Лорен окончил среднюю школу в Бронксе. Бросил колледж, для того чтобы пойти в армию. Во время работы продавцом одежды в Brooks Brothers он решил, что люди готовы к более широким и более ярким конструкциям галстуков. В 1967 г. он продал галстуков на $500 тыс., а в следующем году он начал Polo.    Франсуа Пино Бизнес: французский предприниматель, коллекционер и меценат Состояние: $15 млрд Сейчас Пино - лицо конгломерата Kering, но в свое время ему пришлось бросить школу, так как его дразнили из-за бедности семьи. В бизнесе он придерживался стратегии "хищника", скупая небольшие компании в тот момент, когда рынок рухнул. В конце концов он основал PPR, которой сейчас принадлежат Gucci, Stella McCartney, Alexander McQueen и Yves Saint Laurent.    Леонардо Дель Вечио Бизнес: Основатель Luxottica Состояние: $15,3 млрд Дель Вечио был одним из пятерых детей, которых в конце концов отправили в детский дом, так как их овдовевшая мать не могла заботиться о них. Позднее он работал на фабрике по изготовлению автозапчастей и оправ для очков, где потерял палец. В возрасте 23 лет он открыл собственный магазин, который в конце концов стал самым крупным производителей медицинских и солнцезащитных очков, таких как Ray-Ban и Oakley.    Джордж Сорос Бизнес: инвестор Состояние: $20 млрд В раннем возрасте Сорос выдал себя за крестника работника Министерства сельского хозяйства Венгрии, для того чтобы спастись от нацистской оккупации. В 1947 г. он бежал из страны к своим родственникам в Лондоне. Для того чтобы оплатить обучение в London School of Economics, он работал официантом и проводником на железной дороге. После окончания вуза Соросу пришлось работать в сувенирном магазине, прежде чем получить работу банкира в Нью-Йорке.    Ли Кашин Бизнес: гонконгский предприниматель Состояние: $31 млрд Бежал с материкового Китая в Гонконг в 1940 г., но когда ему было 15 лет, умер его отец и Кашин вынужден был поддерживать свою семью. В 1950 г. он основал собственную компанию Cheung Kong Industries, которая первоначально занималась производством пластмасс, а зачем начала работать в секторе недвижимости.    Гарольд Симмонс Бизнес: предприниматель Состояние: $40 млрд Симмонс вырос в лачуге без сантехники и электричества. Ему удалось получить признание в университете Техаса, где он получил степень бакалавра и магистра в области экономики. Первое большое состояние он заработал, купив сеть аптек, которую потом удалось продать за $50 млн. В результате он стал признанным экспертом в области корпоративных приобретений.    Ларри Эллисон Бизнес: основатель Oracle Состояние: $41 млрд Эллисон родился в Бруклине, а воспитали его дядя и тетя. После смерти тети он бросил колледж и переехал в Калифорнию, где перебивался случайными заработками в течение восьми лет. В 1977 г. основал Oracle, которая стала одной из крупнейших технологических компаний в мире.